Support
Everything you need to know, organised by topic.
We tutor Years 1–12. For Years 11–12, we cover all HSC subjects, with particular specialty in English, Biology, Legal Studies, Studies of Religion, and Mathematics Standard.
We don't run free trial sessions. Instead, every new student is covered by our Money-Back Guarantee on their first paid session — see the Guarantee section below.
Get in touch to discuss your child's needs and preferred time slot. Once confirmed, you'll receive our Welcome Package with everything you need to get started.
Sessions are built around the Sarai Blueprint — our structured approach to exam technique and content mastery, tailored to each subject and student.
Sessions are one hour long. A weekly lesson at a consistent day and time is mandatory for all students, to keep progress steady and momentum consistent.
Yes — reach out and we'll find a suitable alternative based on current availability.
You can freeze your slot for the holidays. See the Cancellation & Holiday Freeze Policy in our Policies Handbook for full details.
Cancellations with at least 24 hours' notice can be rescheduled within the same week, subject to availability. Cancellations with less notice, or no-shows, are charged in full.
Frozen slots are held on a best-efforts basis. If a new student specifically enquires for that time, we may offer it to them, but we'll always let you know in advance and find you the next available slot.
Yes — simply continue your weekly session through the break to keep your exact time locked in.
Invoices are issued fortnightly or monthly in advance and are due within 7 days. Payment can be made by bank transfer or the payment link provided.
We'll send a friendly reminder. If payment is more than 7 days overdue, upcoming sessions may be paused until the account is settled.
No — any fee change is communicated in writing at least 4 weeks in advance and never applies retroactively.
If you're not satisfied after your child's first paid session, we'll refund it in full, no questions asked.
Message or email us within 48 hours of the first session. Refunds are processed within 3–5 business days.
No — it applies to the first session only. Sessions beyond that follow the standard cancellation terms.
Message us any time — we aim to respond within 24 hours and are always happy to help.
